Address:

Phone:

Email:

Customer

The subject of this agreement is the sale and delivery of goods/services, which the Buyer orders electronically from the Seller's website, www.karartmarble.com, with the characteristics mentioned in the agreement and the sales price stated in the agreement, and determining the rights and obligations of the parties in accordance with the Law No. 4077 on the Protection of Consumers and the Regulation on the Principles and Procedures of Distance Contracts. The Buyer acknowledges that they are informed about the basic characteristics of the goods/services, the sales price, payment methods, delivery terms, and the "right of withdrawal," and they confirm these details electronically before placing the order. The pre-information and invoice on the payment page of www.karartmarble.com are integral parts of this agreement.

The two copies of this agreement previously signed by the Seller will be signed by the Buyer on the date of … and a copy will be sent to the Buyer's email address.

The goods/services will be delivered to the address requested by the Buyer at ….

The delivery costs are borne by the Buyer. If the Seller has announced on the website that the delivery cost will be covered for purchases above a certain amount or will provide free delivery within the scope of a campaign, the delivery cost will be borne by the Seller. Delivery will be made as soon as possible after the stock is available and the payment is received in the Seller’s account. The Seller will deliver the goods/services within 30 (thirty) days from the order and reserves the right to extend this period by an additional 10 (ten) days with written notice. If the goods/service fee is not paid or canceled in the bank records, the Seller will be exempted from the obligation to deliver the goods/services.

Before receiving the goods/services, the Buyer will inspect the goods for any damage such as scratches, breaks, or torn packaging, and will not accept damaged or defective goods/services from the courier company. After acceptance, the goods/service will be deemed to be in good condition. The Buyer is responsible for protecting the goods/services after delivery. If the right of withdrawal is exercised, the goods/services must not have been used. The invoice should be returned. If the Buyer’s credit card is used by unauthorized persons, and the bank or financial institution does not pay the Seller for the goods/services, the Buyer is obliged to send the goods/services to the Seller within 3 (three) days, provided that they have been delivered. In this case, the delivery costs are borne by the Buyer.

The Seller is responsible for delivering the goods/services in solid, complete, and the quality specified in the order, and with any warranty documents and user manuals, if applicable. If the goods/services are to be delivered to a person/entity other than the Buyer, the Seller is not responsible if the recipient does not accept the delivery. After receiving the notice of withdrawal, the Seller will refund the price of the goods/services and any valuable documents within 10 (ten) days. The Seller will return the goods/services within 20 (twenty) days. If the Seller deems it impossible to fulfill the agreement, they will inform the Buyer before the expiration of the performance period. The paid amount and any documents will be refunded within 10 (ten) days. Malfunctioning or defective goods/services covered under warranty may be sent to the Seller for necessary repairs, and in this case, the delivery costs will be covered by the Seller.

The type, quantity, brand/model, color, and all taxes included in the sale price of the goods/services are as specified on the product page on the www.karartmarble.com website and in the invoice, which is an integral part of this agreement.

The cash price of the goods/services is specified in the sample invoice sent by email after the order and in the invoice accompanying the product sent to the customer.

The price of the goods/services, as paid in instalments, is stated in the sample invoice sent to the customer by email after the order.

The annual interest rate determined by the Government of the Republic of Turkey applies, and it cannot exceed 30%. The Buyer is responsible for payments to the bank they work with.

The down payment for the goods/services is specified in the sample invoice sent to the customer by email after the order.

If the Buyer makes a purchase by credit card and in instalments, the selected instalment plan will be valid. The terms of the contract between the Buyer and the card-issuing bank apply to the instalment payments. The payment date for credit card transactions is determined according to the agreement between the bank and the Buyer. The Buyer can track the instalment payments and the number of instalments via the bank's account statement.

The Buyer may exercise the right of withdrawal within 7 (seven) days from the delivery of the goods/services to them or to a third party at the address specified by them. To use the right of withdrawal, notification must be made to the Seller’s customer service by email or phone within this period. The goods/services must not have been used, in accordance with the pre-information published on the website. The original invoice of the goods/services delivered to the Buyer or third party must be returned. The Buyer will be refunded within 7 days after the withdrawal notification is received, and the goods/services will be taken back within 20 days. If the original invoice is not returned, the VAT and other legal obligations cannot be refunded. Delivery charges for returned goods/services will be covered by the Seller.

Goods/services that are perishable, those that cannot be returned due to their nature, single-use goods, hygienic products, and any software or programs are excluded from the right of withdrawal. For software, programs, and media (DVD, CD, etc.), the goods/services must remain unopened, undamaged, and unused to be eligible for the right of withdrawal.

If the Buyer defaults on credit card transactions, they will pay interest according to the agreement made with the bank, and will be responsible for payments to the bank. In this case, the relevant bank may take legal action and request the Buyer to pay the resulting costs and attorney fees. The Buyer agrees to pay for any loss or damage caused to the Seller due to delayed performance of the debt.

In case of any dispute arising from this agreement, Consumer Arbitration Committees authorized by the Ministry of Industry and Trade will be competent for disputes below the value set by the Ministry. For disputes above this value, the Consumer Courts will be competent; if those are not available, the Civil Courts of First Instance will be authorized.